SCR introduces advanced hand held terminals in 16 Trains

Hyderabad, July 21 (Maxim News): Taking forward the initiative of Digital India Mission, the South Central Railway (SCR) has put one more step ahead by providing Hand Held Terminals with advanced features to its ticket checking staff which dispenses the need of carrying physical charts and making manual entries.

These Hand Held Terminals (HHTs) will enable the ticket checking staff on-board to verify status of reserved passengers list of the entire train, get to know on the live status of vacant berths and allot the vacant berths between identified destinations to passengers in a wholly transparent manner.

Earlier, the HHTs were initially introduced on Indian Railways in Rajdhani & Shatabdi Express trains in 2019 and on South Central Railway, it was implemented in one train viz., Secunderabad – Pune – Secunderabad Shatabdi Express.

Now, in addition to the above, 16 select trains have already been bought under this initiative. The ticket checking staff will be working with the latest HHTs in these sixteen trains which originate/terminate on SCR Zone, a press release said.

These trains include three pairs of Duronto Express trains between Secunderabad – Nizamuddin, Secunderabad – Visakhpatnam and Secunderabad – Lokamanya Tilak Terminus, 5 pairs of superfast trains viz., Satavahana Express, Pinakini Express, Ratnachal Express, Sirpur Kagaznagar Express, Vijayawada Intercity express. Training has been imparted to the ticket checking staff with regards to the working with HHTs.

The transformative measure of introducing HHTs to enable checking and monitoring the live vacancy status aboard the train is expected to bring-in a revolutionary change in the standards of customer services. For this purpose, HHTs have been procured by the Zone to supply the same to the ticket checking staff.

The Ticket checking staff (TCs) can easily check the tickets of passengers and mark their occupation of the allotted accommodation. Accordingly, any vacancies that arise during the journey can immediately come to notice of the TCs who will be able to allot the same to needy passengers on train.

Passengers will benefit from prompt allotment of vacant berths in the course of journey. Passengers will get real-time information about vacant berths at stations enroute. Berths can be allotted for the needy passengers in the next remote location in case of vacant accommodation, even when the train is in running condition.

The SCR official said the information about cancellation done after the preparation of the charts are sent on an hourly basis to the Hand Held Terminal, thereby easily detecting fraudulent travel. Real-time charting will ensure greater transparency in allotment of berths, especially in case of vacant accommodation, they added.

SCR General Manager Arun Kumar Jain, General Manager (Incharge) has complimented staff and officers of the commercial wing for implementing the paperless working through Digital mode in the form of HHTs in several trains.

He said the implementation of HHTs will be very much useful for travelling passengers as it brings more effective, transparent and real time working in the ticket checking system.

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