Hyderabad: People Complain About Not Receiving Alert Before Power Cut

Hyderabad: The messages sent to alert the public over power supply outages by Discoms in the State is not a new initiative. However, of late the well-established system has taken a backseat causing concern to power customers.

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The Discoms send SMS alerts only for scheduled power cuts and do not send alerts about unscheduled power cuts causing a lot of hardship to the people of the State, especially in the Greater Hyderabad region, which has been witnessing frequent power outages in the last few days.

According to the Electricity (Rights of Consumers) Rules, 2020, even in case of unplanned outages, it is the duty of the distribution licensee to communicate immediately to the consumers about the outage and the estimated time to restore it by the rules, Discoms are obliged to monitor and restore outages.

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The power officials informed that the Discoms send the location and disruption data to Urja Mitra – a project initiated by the union Ministry of Power and it sends the SMS to customers in advance if there are scheduled maintenance works. In the case of unscheduled disruptions, customers are notified about the issue and the time it will take for the company to rectify it.

According to officials, those who are not getting SMS alerts can visit the tssouthernpower.com website and link their phone numbers.

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