Delhi/Hyderabad, Oct 17 (Maxim News): More than 55 percent of organizations in the technology, media, and telecommunications (TMT) sector have successfully implemented artificial intelligence (AI) at full scale for select use cases.
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According to a report on Thursday, 32 percent of organizations are currently in the process of gradually scaling their AI initiatives and 13 percent are still in the initial planning stages of adopting AI technologies. According to the report by KPMG in India launched at the ‘India Mobile Congress 2024.’ About 55 percent of respondents anticipated that 30-50 percent of their product or solution portfolios would be AI-led, with expectations that these A1-driven offerings will be A1-led, with expectations that these A1-driven offerings will contribute 10.30 percent of incremental revenue, the findings showed.
“The TMT industry stands at the cusp of a remarkable transformation, driven by the rise of artificial intelligence. As the global landscape rapidly embraces a digital-first future, AI is emerging as a transformation force, reshaping not just the TMT industry but all other industries,” said Akhilesh Tuleja, Partner and National Leader – TMT, KPMG in India.
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Telecom executives are seeing high levels of AI adoption, with 30 percent focusing on improving service quality. Additional areas of impact include revenue growth (26 percent), fraud prevention (32 percent), and delivering better customer experiences (12 percent), Purushothaman KG, Partner, Sector Head-Telecommunications, KPMG in India said that organizations adopting A1 technologies are not merely enhancing their operations, they are also fundamentally reshaping customer experiences and driving innovation in ways we haven’t seen before.
While 33 percent of survey participants believe that 30-50 percent of their workforce will be A1-ready by FY26, underscoring a strong focus on reskilling and upskilling initiatives, 80 percent of CEOs agreed that investing in skill development is essential for organizations.
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Moreover, the TMT industry needs to invest in 5G, cloud computing, and edge technologies to support AI solutions, focusing on network automation to improve reliability and reduce costs. (Maxim News)
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