CS Launches Intermediate Board Grievances Redressal System

Hyderabad, Jan.7 (Maxim News): Chief Secretary Somesh Kumar today inaugurated the BIGRS (Board of Intermediate Grievances Redressal System) at the Board of Intermediate Education, Nampally, here. The BIGRS is prepared and maintained by the CGG (Centre for Good Governance).

The BIGRS is an attempt by the Board to give a platform to the students to ventilate their grievances, problems and so on. Once the complaints are received, the software will immediately direct the complainant to the officers concerned online. The concerned officer will take steps to resolve the complaints and intimate the action taken to resolve the complaints through the online system. Superior officers of both the Board of Intermediate Education & Commissioner of Intermediate Education will be monitoring disposal of the complaints on the dashboard. The complainant can also track the status of the complaints. Clear time frames have been prescribed for clearing the complaints.

All the stakeholders i.e. the students, parents, general public, college managements and even service matter complaints will also be dealt through BIGRS.

How to access the BIGRS: BIGRS Application URL – bigrs.telangana.gov.in. To raise a grievance, Step 1: Enter Mobile Number; Step 2: OTP Validation; Step 3: Select and enter grievance details and Step 4: After submitting their grievance is generated.

Shortly, the TSBIE will introduce various modes of accessing grievances through social media like Face Book, Twitter, Whatsapp, Mobile App, g.mail, website and BIE helpdesk, BIE Call Centre & BIE Peshi.

The Chief Secretary said that on direction of Chief Minister K. Chandrashekhar Rao he has convened a meeting with the Commissioner of Intermediate Education, School Education, Director CGG and other officers of Education Department. Steps are being taken to streamline the Result processing of SSC and Intermediate Results and Zero tolerance for errors in examinations. He instructed the officials to plan and prepare well for pre-examination and post-examination works and conduct the Examination in perfect manner. The Chief Secretary assured the students, parents, teachers, College managements and the general public that there was no doubt in the conduct of the examinations efficiently.

He also congratulated the Secretary, Telangana State Board of Intermediate Education for launching the BIGRS for redressing the various issues of Intermediate Education. He also said that every examination was important and Intermediate examinations are more important. Check points have been kept at various levels and the main goal is to sensitize the Evaluator regarding the frequently committed errors in Evaluation. (Maxim News)